Refund Policy

Refund Policy Overview

Next Step Istanbul is committed to providing quality services. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting a refund.

Eligible for Refund

Refunds may be considered in the following circumstances:

• Service was not provided as agreed
• Cancellation request made within the specified timeframe
• Duplicate or erroneous payment
• Service error on our part

Not Eligible for Refund

Refunds will not be provided in the following cases:

• Services have already been fully rendered
• Cancellation request made after the deadline
• Third-party fees (university application fees, visa fees, etc.)

Refund Process

To request a refund, please follow these steps:

1. Submit a written refund request via email
2. We will review your request within 5-7 business days
3. If approved, refunds will be processed within 14-21 business days
4. You will receive confirmation once the refund is processed

If approved, refunds will be processed within 14-21 business days

Refunds are typically processed within 14-21 business days after approval. The time may vary depending on your payment method and financial institution.

Contact Us

For refund requests or questions about our refund policy, please contact us: